At Helen Dimmick, we use Royal Mail’s Special Delivery Service and FedEx for our shipping orders. It is a fully insured delivery service that requires signing for. We are taking online orders and delivering daily.
Our prices are set out on our website in UK sterling, including VAT and UK sales tax. You will be billed in UK sterling.
If you order from outside the UK, additional costs may be incurred, due to exchange rates and card charges which will affect the amount billed to your card. We are unable to take responsibility for the actions of local customs authorities and you are responsible for paying the appropriate import duties and taxes.
We offer free delivery for all orders shipped within the UK using Royal Mail’s Special Delivery Service.
We charge a fee of £10 for all orders shipped to Europe using FedEx Services.
We charge a fee of £40 for all orders shipped worldwide using FedEx Services.
Generally, we dispatch our orders within 2-3 working days of receiving the order. Please note orders made afternoon on a Friday will not be dispatched until Monday. All delivery timeframes exclude Bank Holidays.
In case you require something on an urgent basis, you can avail of the Guaranteed Next Day Delivery by the Royal Mail for an additional fee of 12. The items should reach by 1 pm the following day of placing orders (Please note your order should have been placed before 1 pm.)
Due to the ongoing COVID situation, there will be delays in shipping but we are trying our best to ensure your product reaches you in time.
Once received by you, the goods are legally owned by you (provided we’ve received payment in full). After delivery, we are not responsible for loss or damage.
If you have any queries regarding shipping charges, duty fees or shipping time, please feel free to contact us and we will guide you.