Areas of Expertise
A follow-on to the skills-based learning on the Consultative Selling course, designed to create in-house coaches, by improving customer service, increasing productivity and performance and accelerating learning throughout the business.
What made Green + Benz an award-winning brand? This fully interactive talk uses a successful case study to illustrate how to create a distinctive identity in the ubiquitous jewellery retail market. A ‘survival of the fittest’ story with key learnings on cutting costs without curtailing sales impact and weathering the storm of depressed consumer demand.
Which qualities define a successful leader? What drives them, what are their key attributes and what communication techniques do they employ? By utilising proven solving solutions, Helen coaches interviewing, time management and effective delegation and how motivational techniques can create positive change and enhance team performance.
Helen shares her singular vision on successful leadership, management and employment strategies, from establishing core values and uniting the team to creating staff loyalty and empowering individual performance. She also looks at the realities of retail management – from employing working mums to training millennials and addressing mental health issues.